Privacy Policy for Washamba App

Effective Date: 1/1/2025

Introduction

Welcome to Washamba App ("we," "our," or "us"). Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce application, in compliance with Kenya's Data Protection Act, 2019 ("the Act"). By using Washamba App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (e.g., credit/debit card details)

1.2 Account Information:

  • Username
  • Password

1.3 Transactional Information:

  • Purchase history
  • Items in your cart

1.4 Device and Usage Information:

  • Device type
  • Operating system
  • IP address
  • Browsing and search history within the app

1.5 Optional Information:

  • Preferences and feedback submitted through surveys or support inquiries

2. How We Use Your Information

2.1 To Provide Services:

  • Facilitate orders, payments, and deliveries
  • Process account creation and login

2.2 To Improve User Experience:

  • Customize app features and recommendations
  • Analyze app usage and enhance functionality

2.3 To Communicate With You:

  • Send updates about your orders
  • Notify you of app changes, promotions, and offers
  • Respond to inquiries and provide customer support

2.4 To Comply With Legal Obligations:

  • Prevent fraud, unauthorized transactions, or other illegal activities
  • Adhere to applicable laws and regulations

3. Sharing Your Information

3.1 Service Providers:

  • Payment processors
  • Delivery companies
  • IT support and maintenance providers

3.2 Legal Compliance:

  • When required by law or legal process
  • To protect our rights, users, or others

3.3 Business Transfers:

In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

Under Kenya's Data Protection Act, 2019, you have the following rights:

5.1 Access and Rectification:

  • Request access to your personal data
  • Correct or update inaccurate or incomplete data

5.2 Deletion:

  • Request deletion of your personal data where legally permissible

5.3 Objection to Processing:

Object to processing for marketing purposes or other reasons specified in the Act.

5.4 Data Portability:

Request a copy of your personal data in a structured, machine-readable format.

6. Security Measures

We implement appropriate technical and organizational measures to protect your data, including encryption, secure storage, and regular security assessments. However, no system can guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Track usage patterns
  • Serve personalized advertisements

You can manage cookie preferences through your device settings.

8. Third-Party Links

Our app may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and where necessary, we will notify you through the app or email. Please review this policy regularly to stay informed about our practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

By using Washamba App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as outlined above.